Shipping policy
Thank you for shopping with [My Happy Club]. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy to understand how we process, ship, and deliver your purchases.
1. Order Processing
All orders are processed after successful payment confirmation.
Processing Time: [Processing Time – 7 to 10 working days]
Orders are processed only on business days.
Orders placed on Sundays or public holidays will be processed on the next working day.
Please note that processing time is separate from the shipping transit time.
2. Shipping Methods
We partner with trusted courier and logistics providers to ensure safe and reliable delivery across India.
Shipping methods may include:
Standard Shipping
Express Shipping (where available)
The available shipping options will be displayed during checkout based on your delivery location.
3. Delivery Timeframes
Estimated delivery times may vary depending on your location.
Metro Cities: Approximately 3–7 business days after dispatch.
Other Cities and Towns: Approximately 5–10 business days after dispatch.
Remote Locations: Delivery may take longer depending on courier availability.
Please note that these are estimated delivery timelines and are not guaranteed.
4. Shipping Charges
Shipping charges will be calculated and displayed during checkout before you complete your purchase.
Examples (Customize as needed):
Free Shipping on orders above [₹XXXX]
Standard Shipping: [₹XXX]
Express Shipping: [₹XXX]
Any applicable shipping charges will be clearly shown before payment.
5. Order Tracking
Once your order has been shipped, you will receive:
A shipping confirmation email and/or SMS.
A tracking number.
A tracking link (where available).
You can use the tracking information to monitor your shipment's progress.
6. Delivery Issues and Delays
While we strive to deliver your order on time, delays may occur due to circumstances beyond our control, including:
Weather conditions
Natural disasters
Public holidays
High order volumes
Courier service delays
Incorrect or incomplete delivery addresses
Government restrictions or unforeseen events
If your order is significantly delayed, please contact our customer support team and we will assist you in tracking your shipment.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an incorrect or incomplete address is provided:
Delivery may be delayed.
Additional shipping charges may apply for re-delivery.
We are not responsible for orders delivered to an incorrect address provided by the customer.
Please review your shipping information carefully before placing your order.
8. Failed Delivery Attempts
Our courier partners may make multiple delivery attempts.
If delivery cannot be completed due to customer unavailability or incorrect address details, the package may be returned to us. Additional shipping charges may apply for re-shipment.
9. Damaged or Missing Packages
If your order arrives damaged or appears to be missing items:
Contact us within 48 hours of receiving your order.
Include your order number and photographs of the package and products (if applicable).
We will investigate the issue and work towards an appropriate resolution.
10. International Shipping
Currently:
[We currently ship only within India.]
OR
[We also offer international shipping to selected countries. Shipping charges, customs duties, import taxes, and delivery times vary depending on the destination country. Customers are responsible for any applicable customs duties or import taxes imposed by their local authorities.]
(Choose the option that applies to your business.)
11. Shipping Restrictions
Certain products may not be eligible for delivery to specific locations due to courier limitations or applicable laws and regulations.
If we are unable to ship your order, we will notify you and issue a refund where applicable.
12. Contact Us
If you have any questions regarding your shipment or this Shipping Policy, please contact us:
Business Name: [My Happy Club]
Email: [info@hightouch.in]
Customer Support Hours: [Monday to Saturday, 12:00 PM to 5:00 PM]
We appreciate your trust in [My Happy Club] and are committed to making your shopping experience smooth, reliable, and enjoyable. Thank you for choosing us!