Refund policy
At [My Happy Club], customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
We accept returns only if the following conditions are met:
The return request is made within [7 days] of receiving your order.
The product is unused, unwashed, and in its original condition.
The product is returned with all original packaging, tags, accessories, manuals, and invoices (if applicable).
The item has not been damaged due to misuse, negligence, or improper handling by the customer.
We reserve the right to reject returns that do not meet these conditions.
2. Return Timeframe
You may request a return within [7 days] from the date your order is delivered.
To initiate a return, please contact us at:
Email: [info@hightouch.in]
Please include:
Order Number
Customer Name
Reason for Return
Photos or videos (if the item is damaged, defective, or incorrect)
Our customer support team will guide you through the return process.
3. Return Approval Process
Once we receive your return request:
Our team will review the request.
If approved, we will provide return instructions.
Products should be securely packed before shipping.
Returns sent without prior approval may not be accepted.
4. Refund Process
After we receive and inspect the returned product:
You will be notified about the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method.
Refund Processing Time: [15 to 20 working days]
Please note that the time taken for the refunded amount to reflect in your account may depend on your bank or payment provider.
5. Exchange Policy
If you receive:
A defective product
A damaged product
An incorrect item
We will gladly offer a replacement or exchange, subject to product availability.
If the requested replacement is unavailable, a refund or store credit may be offered at our discretion.
6. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect:
Notify us within 48 hours of delivery.
Email us at [info@hightouch.in].
Include your order number and clear photographs or videos of the product and packaging.
We will review your request and work towards a suitable resolution, which may include a replacement, exchange, or refund.
7. Non-Returnable Items
The following items are generally not eligible for return or refund unless they are damaged, defective, or incorrectly delivered:
Products damaged after delivery due to misuse or improper handling.
Products returned without original packaging, accessories, or tags.
Items marked as Final Sale or Non-Returnable at the time of purchase.
Gift cards, vouchers, or promotional items (if applicable).
Products that have been used, altered, or assembled after delivery.
8. Return Shipping Costs
If the return is due to a damaged, defective, or incorrect product, [My Happy Club] will bear the return shipping cost.
If the return is for any other eligible reason (such as a change of mind, if accepted), the customer may be responsible for the return shipping charges.
Any applicable shipping fees paid at the time of purchase are generally non-refundable unless the return is due to our error.
9. Cancellation Policy
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined in this policy.
If a cancellation is approved before dispatch, any refund will be processed to the original payment method within the applicable processing timeline.
10. Refund Exceptions
Refunds may be refused if:
The returned product does not meet our return eligibility criteria.
The product is returned in a used or damaged condition (unless the damage was reported upon delivery).
The return request is made after the specified return period.
The returned product is missing parts, accessories, or original packaging.
11. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Business Name: [My Happy Club]
Email: [info@hightouch.in]
Customer Support Hours: [Monday to Saturday, 12:00 PM to 5:00 PM]
Thank you for shopping with [My Happy Club]. We value your trust and are committed to providing a fair, transparent, and customer-friendly return and refund experience.